Refund Policy
We want PathSnapper to be worth every penny. If something isn't right, we'll try to meet you fairly.
The services available on PathSnapper.com are provided by m-spacemedia, with Paddle acting as the Merchant of Record for all payments, refunds and cancellations.
Try before you pay
You can preview how PathSnapper traces your own image free, with no account, on the Try it free page. There is no free trial of Pro. To try the full app, a 24-hour pass gives you everything for a day, with no subscription to cancel.
Timed passes
A 24-hour or 1-week pass starts as soon as your payment is confirmed. Starting to use the service does not automatically remove applicable consumer withdrawal or refund rights. Any digital-content exception requires the applicable consent and other legal conditions. If you bought a pass by mistake and haven't used it, contact us and we'll put it right. Passes don't renew, so there is nothing to cancel when they end.
Consumer right to cancel
If you are a Consumer and unless the exception below applies, you have the right to cancel this Agreement within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after completion of the Transaction. To meet the cancellation deadline, it is sufficient that you send your communication concerning your exercise of the cancellation right before the expiration of the 14-day period.
To cancel your order, you must inform Paddle of your decision to cancel. To ensure immediate processing, please do so by contacting Paddle through their support channels at paddle.net.
Withdrawal rights depend on your location and contract. Paddle’s current policy includes a renewed 14-day withdrawal period for qualifying UK annual subscription renewals. See Paddle’s refund policy for the rules applicable to your purchase.
You also have the right to inform us of your decision using the model cancellation form below, or by making any other clear and unambiguous statement through our available communication channels. If you use Paddle's online "Contact Us" form, acknowledgment of receipt of your cancellation request will be sent to you without delay.
Model cancellation form
To: Paddle, Buyer Support Team
I hereby give notice that I cancel my contract of sale for the following Products:
Ordered on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
Effect of cancellation
If you cancel this Agreement as permitted above, we will reimburse to you all payments received from you.
We will make the reimbursement without undue delay, and no later than 14 days after the day on which we are informed of your decision to cancel this Agreement.
We will make the reimbursement using the same means of payment as you used for the initial transaction, and you will not incur any fees as a result of the reimbursement.
Exception to the right to cancel
A digital-content exception applies only where its legal conditions, including any required express consent and acknowledgement, have been satisfied. Downloading, exporting or using PathSnapper alone does not establish that your mandatory rights have been waived.
Refund policy
Mandatory consumer rights take priority. Other refund requests are considered by Paddle on a case-by-case basis under its refund policy.
Paddle will refuse a refund request if there is evidence of fraud, refund abuse, or other manipulative behaviour that entitles Paddle to counterclaim the refund.
This does not affect your rights as a Consumer in relation to Products which are not as described, faulty, or not fit for purpose.
Cancellations
You can cancel your subscription at any time from your account page. You keep access until the end of the period you have paid for; cancelling stops future renewals but does not refund past charges. Passes end on their own and don't need cancelling. Deleting your account ends your subscription or pass immediately.
Exceptional circumstances
We understand that things don't always go to plan. If you believe you have a special circumstance, please get in touch: we read every message and will respond fairly.
Contact: orders@pathsnapper.com
Our shared billing refund policy explains the operator relationship and how to obtain payment help. These policies do not limit mandatory consumer rights.